Frequently Asked Questions
Customer service contact: firstname.lastname@example.org
I'm also usually available for quick answers over on my instagram page, so slide into my direct messages @70shousemanchester
Payment methods: We accept all major credit / debit cards, paypay etc. We cannot accept cash on collection at the moment due to Covid-19 restrictions.
Shipping: Items are shipped from the UK and we are happy to ship to most global countries. Due to the nature of our items we have standard shipping rates for international shipping. All items will require a signature on delivery. All postage costs are based on size and weight.
Shipping Exceptions: We are sad to announce that we no longer ship to the following countries due to local government enforced shipping licences required by the UK - France, Germany, Greece, Lithuania, Poland, Slovaki. We will let you know should this situation change.
Please note that shipping outside of theUK has increased due to the levy because of COVID -19, we will continue to monitor the fluctuating costs and pass on any savings to our customers. Please note that all shipments outside of the UK will be subject to local customs and excise charges in the country of receipt, this is unfortunately out of our control.
Please note that some large, bulky or fragile curated pieces I am unable to ship globally at this time.
Dispatch time: We are a small business and whilst this means you get a top notch personal service it does mean it can take us a day or two to get your order sent out. We aren't a behemoth sized company with thousands of employees who can get you an item the same day - although if you do need something in a hurry we will absolutely do our best, just send us a message. For extra large vintage items sent via courier please be aware this can take 7-10 days, again if you need it in a hurry let us know and we will see what we can do to experdite this.
Returns: As all items are made bespoke to order we are generally unable to accept returns on these, however we are happy to discuss discretionary returns so long as the request is made within 7 days of receipt of the item and sent back to us within 14 days in the condition it was sent and in the original packaging. Please contact us to arrange returns. We cannot refund any postage costs for general returns. All bespoke, monogrammed items cannot be returned, unless faulty. This does not affect your statutory rights, please see the UKs regulations on accepting returns here.
Please note that some of our items are curated vintage and therefore have been preloved - please do read the descriptions and view the photos carefully to ensure you are happy with your purchase. You are welcome to ask for extra photographs of specific areas or more detailed desctipions should you wish. Should there be a problem with your order please get in touch as we will do what we can to help, at the end of the day we love happy customers. If you are unhappy tell us, if you are happy, tell everyone!
Packaging: Some of our items are of a fragile nature and are often unique vintage one-offs therefore we take extra care with packing - this means the size of your parcel may be a lot larger than the item inside. We really hate single use plastics and any waste at all so we will always used recycled and repurposed packaging. This allows us to help the environment and save you the additional costs of packaging. If however, you would like your item sent in a 'new' box, perhaps it is for a gift, we can offer this at a small fee please just drop us an email. All of our wallpaper is sent in sturdy cardboard tubes or boxes to prevent crushing.
Where is my order?: All our items are sent with tracking numbers which will be sent to you on dispatch. If however you haven't received this information or your item hasn't arrived please email us. (Tracking numbers not available for oversized items sent via private courier, however details will be sent to you directly).
Our Promise: We guarantee the safe delivery of your item, if for any reason it doesn't arrive to you in tip-top condition please contact us as soon as possible with photos of the packaging and item. We will either refund or replace your item.
Anything else: Basically if theres something you want to know just drop us a line, we are super friendly!
Customer service: email@example.com